You’ll never walk alone

Services

You’ll never walk alone

Since 1867, customer satisfaction has been Borgwaldt's top priority. Providing exceptional service programs and continuously improving our service are critical components in helping you to achieve your strategic goals. Our global presence allows us to provide targeted support wherever it is needed.

Your partner for sustainable success

In today's cost-sensitive production environment, continuous improvement in operations is essential. Borgwaldt is aware of this and supports you in improving system performance and availability while minimizing costs and risks.

Our service promises

Your benefits at a glance

We always have a qualified team of service technicians as well as local experts and laboratory technicians on hand to support you with any request, from laboratory advice and on-site maintenance work through to standard calibration.

Maintenance, relocation and repair service

Our trained team of service technicians will be happy to assist you in all matters relating to the maintenance, installation and operation of your devices throughout the Borgwaldt product life cycle. We are also happy to help you move your Borgwaldt laboratory and quality control equipment professionally to a new location.

Spare parts and consumables

Our extensive portfolio of OEM spare parts and consumables ensures that your quality control instruments and smoking machines remain in perfect working condition throughout their entire service life and that you get the most out of your investment.

Technical Support

Our qualified specialist staff will be glad to assist you with diagnostics and operator support and offer you fast and competent troubleshooting options, either remotely or via our intuitive customer portal, where you can send us any concerns you may be having with your Borgwaldt devices directly.

Training programs

We offer the right training course for each of our technologies, either at your company or at our training facilities. This transfer of expertise ensures the best possible understanding of our products and increases the efficiency of your quality control and laboratory activities.

Customized development

Whether it involves product-specific modifications or developing new test concepts and instruments for your quality control laboratory, our experts will find the right solutions for your individual needs, from application in research and development through to production control. We are happy to support you and create the right solutions for your individual needs.

Consulting and laboratory planning

As Borgwaldt Consulting, we can help you identify potential in your laboratory workflow or structure and can assist you in preparing for local accreditations. Our unique experience in setting up and running smoke laboratories enables us to create synergies between work processes, analysis steps and the right technologies.

Borgwaldt laboratory

We offer the following services in our international DAkkS calibration laboratory, which is accredited according to DIN EN ISO/IEC 17025:

- Air permeability standards according to ISO 2965

- Pressure drop standards according to ISO 6565

- Ventilation standards according to ISO 9512

- Bubble meter adapters according to ISO 4387 section 7.6.3.4

- Bubble adapters according to ISO 20768, ISO 20778, 22486 and ISO 20779

- Measurement of "laminar flow elements" for puff recorders according to ISO 7210 section 4.3.3

Part of an international network

As part of the Hauni Group, we are afforded unique opportunities to access the know-how and technologies of the leading global supplier of solutions to the international tobacco industry. Paired with more than 150 years of experience as a leading specialist in laboratory and measuring equipment for the tobacco and vaping industry, we have an in-depth understanding of our customers' business and requirements. 

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